بررسی نقش سکوت سازمانی در تبیین ارتباط بین اعتماد دانشجویان به مدیران و رضایت تحصیلی آنان

Abstract Background and objective: Universities act in an environment that is highly dynamic and flexible and Organizational Silence can affect the trust of students to administrators, On the other hand, the effect of students' educational satisfaction will change the dynamism of university. The purpose of this study is to investigate the role of organizational silence in explaining the relationship between student trust and educational satisfaction to their managers. Materials and methods: this study was a descriptive-retrospective and Creational method of a structural equation model. 227 students who were stratified randomly selected from all the graduate students at Shiraz University of Medical Sciences were selected. The instrument for students trust to management Scale was a Questionnaire with 39 items. Cronbachs alpha was reported at a high level. For the statistical analysis of data descriptive statistical indices were used such as mean, standard deviation and structural equation model. Results: In this research the total number of sample was 227 people that 70% were women, 30% were man. Trust of students to administrators is the Direct and significant predictive of the educational Satisfaction of students. The students trust variable to administrators is the negative and significant predictive of the Organizational Silence. But organizational silence had not the mediating role in the relationship between trust of students to administrators and students' educational satisfaction. Conclusion: Increasing the trust level of students to administrators in university can effect the reduction of Silence and do not deprive the University of the Important Sources for understanding the problems and offer new ideas to improve performance. However, the decline of Silence not necessarily lead to an increase in the satisfaction level of academic education and Student satisfaction can be influenced directly without intermediary’s organizational silent of students to the managers. Therefore the trust of the students to administrators can directly lead to increased academic Satisfaction. Finally lead to the effectiveness of the systems of higher education.